Frequently Asked Questions

Why choose us?

Are you insured?

We are the cleaner choice. What we use to clean our space makes it into our bodies. We use eco friendly products, which reduces chemicals on surfaces and in your air, keeping your family safe and healthy.

Are you insured?

We are a fully bonded cleaning service. We carry insurance for our employees and for the work that we do in your home. We also guarantee customer satisfaction. Was something not cleaned the way that you expected? Let us know, and we will do our best to put things right.

What about pets?

Are you insured?

What about pets?

Pets are a part of the family, and so we clean up after them as well! During service we recommend that you do keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy.

Are your cleaners police checked?

Yes all of our cleaners are police checked for your peace of mind.

How long should my clean be?

Are your cleaners police checked?

Clean times vary depending on the type of clean required. Please contact us via phone or email to discuss what would best suit your circumstance.

Do I need to meet my cleaner?

Are your cleaners police checked?

Can I have the same cleaner each clean?

It is not necessary for you to meet your cleaner. All we need is a key or code prior to the clean and/or instructions to allow your cleaner access to your property.

Can I have the same cleaner each clean?

What if my regular cleaner is unavailable?

Can I have the same cleaner each clean?

With the service we provide, our aim is to provide you with a regular cleaner for your scheduled weekly or fortnightly cleans. If this is not at all possible we will always discuss a change with you first.

What if my regular cleaner is unavailable?

If your regular cleaner is not available we will always provide you with the option of missing a clean or utilising one of our other cleaners,

What is your cancellation policy?

What if my regular cleaner is unavailable?

We require 24 hours notice for cancellation. If the service is cancelled within the 24 hours then a one off fee of $50.00 will be charged.

How can I provide feedback?

Can I ask for a different cleaner?

Please provide feedback by calling 0409432829 or emailing us at sparkjoyclean@gmail.com.au

Can I ask for a different cleaner?

Yes you can. If for whatever reason you feel your current cleaner is not well matched to your needs then please give us a call and we will match you with another one of our cleaners.

Can I get a quote?

Can I ask for a different cleaner?

Can I get a quote?

Please call us on 0409432829 to organise your free quote.